I get called in when things have outgrown how they used to work. Over 18 years I have run operations at technology companies through growth, cost restructuring, and the run-up to acquisition, across SaaS, AI, Mobility, TravelTech, EdTech and Digital Media. Two of those companies, Comtravo and StackFuel, I helped take all the way to a successful exit. Along the way I have cut costs by up to 50%, integrated more than 10 acquisitions, and turned customer satisfaction scores from negative into some of the best in the business. I tend to get called in when the org chart hasn't caught up with the ambition: undefined roles, teams that have outgrown their own processes, plans that exist mostly in someone's head. Give me a complicated operating challenge and I will work out how to solve it.

I am Argentinian, graduated in Business Administration and Accounting at University of Buenos Aires, with postgraduation studies in Finance and Administration. Worked in small and multinational companies, being my most significant experience at Coca Cola, in Argentina, Chile and Mexico. I have developed myself in Accounting and Finance, in roles like Finance Planning, Commercial Finance, Customers Finance and Digital, leading projects related to M&A, customers acquisitions, business case development, and negotiations, acting as business partner with the Commercial Team and Senior Leaders.

I build brands that do real commercial work — not awareness decks. 16+ years in brand and product marketing across consumer tech, marketplaces, and global entertainment, with €2M+ budgets and teams up to 10. Recent work: repositioned Uzum's 20M-MAU marketplace on a consumer insight ("savings as social currency") - +5% GMV, +20% BNPL orders, +15% repeat purchase. Connected brand health to subscriber economics for the 100M+ user Yandex Plus / Kinopoisk ecosystem - +15% subscriber growth, ~+20% LTV. Eleven years at Disney building global IP and franchise brands (Disney, Marvel, Star Wars). Based in Barcelona, working across the EU and remote. Currently independent - open to consulting engagements and fractional brand leadership.

I help SaaS and service-based companies keep their customers longer, reduce churn, and build scalable customer success systems — without the cost of a full-time executive. With 20+ years of global leadership in customer experience, BPO, and SaaS operations, I’ve built and led teams for companies like Loadlink, Ruby Life, and Teleperformance, managing everything from onboarding and retention frameworks to AI-powered support automation. 🔑 What I bring: • Proven record of reducing churn & improving retention • Scalable onboarding & support frameworks • AI automation (Zendesk, HubSpot, Retool, knowledge bases) • Leadership across 24/7 global support teams 💡 I currently offer Fractional Head of Customer Success services for growing SaaS and service businesses looking to scale customer operations, retain more clients, and drive long-term revenue. 📩 Let’s connect if you want your customers to stay, succeed, and grow with you.

Visionary and results-driven Supply Chain/Operations Executive with over two decades of progressive leadership across multinational environments in FMCG, manufacturing, logistics, and technology. Renowned for architecting and scaling high-performance SCM organizations, driving digital transformation, and delivering end-to-end operational excellence. Proven track record in S&OP leadership, strategic procurement, master data governance, and business intelligence. Adept at aligning business strategy with innovative system solutions, including AI-driven logistics platforms and SAP-based process optimization. Fluent in English and German, with a hands-on leadership style and a passion for building future-ready, agile organizations.

I'm a strategic interim executive with 25+ years of experience in B2B marketing and sales – specialized in industrial environments like mechanical engineering, electrical systems, and infrastructure. I step in when organizations face leadership gaps, transformation pressure, or internal gridlock. My approach: Fire Control™ – a leadership model that delivers clarity, structure, and execution where others lose momentum. I bring deep expertise in AI-first business design, CRM-driven sales architecture, and performance marketing. I’ve led teams of 25+ through global reorganizations, AI transformations, and commercial turnarounds. I don’t moderate. I lead – especially when it matters most.

With over 19 years of experience in the Biopharmaceutical industry, specialising in Quality, Operations, and Regulatory leadership, I offer a unique blend of expertise that positions me to drive growth, promote sustainable development, and revolutionise operational practices to achieve exceptional results.

Since 2015: Independent Strategy & Communications Consultant Advising clients on strategic communication, campaigning, crisis management, and media relations. Clients include political parties, federal ministries, international organizations, MPs, NGOs, and private sector firms (references upon request). 2011 - 25: Member of the Board, and from 2019 to 2025, Director, Institute for Media and Communications Policy (IfM), gGmbH, Cologne In addition to my work as a strategy consultant, I served pro bono as Director of the Institute for Media and Communications Policy (IfM), a non-profit think tank and forum for policymakers, the media industry, and academia. From 2019 to 2025, I led the institute, managing a core team of four and a network of fellows. Under my leadership, the IfM organized high-level events and produced research and strategic guidance on key issues related to media, democracy, and the public sphere—including platform regulation, the implications of AI, and sustainable models for journalism financing. Throughout this period, I also acted as a trusted expert and commentator for national media and government, contributing to public debates and advising on policy issues at the intersection of media and democracy. 2021: Executive Producer, “Die ProSieben Bundestagswahl-Show” & “ProSieben Spezial Live”, K2H Gmbh, Berlin Overseeing format development, production, and editorial processes (contract, 1/2021-10/2021) 2012 - 14: Tandempartner, Centre for Digital Cultures, Leuphana University, Lüneburg Advisory and research activities as part of the cooperation between the Center for Digital Cultures and the Institute for Media and Communications Policy (part-time, 10/2012-9/2014) 2002 - 2014: Freelance Contributor to Journalistic Media Regular contributions to outlets including Der Tagesspiegel, Deutschlandfunk, WDR, Süddeutsche Zeitung, and Der Standard, writing on media, politics, and society. 2012 - 13: Director, Medienforum NRW, Film- und Medienstiftung NRW, Düsseldorf Curation and implementation of the 25th edition of one of Europe’s largest conferences for the media industry in Cologne, June 2013 (8/2012-7/2013, contract) 2011 - 12: Director, Development & Research, Institute for Human Sciences (IWM), Vienna Leading a change and strategy project (contract, 10/2011-5/2012) 2009 - 11: Fellow, Stiftung neue Verantwortung, Berlin Leading the projects “Public Leadership” & “Future of Journalism” (contract, 10/2009-8/2011) 2009: Head of Unit, AVE Gesellschaft für Fernsehproduktion mbH, Berlin (Holtzbrinck publishing group) Responsible for three political TV talk formats and five staff (6/2009-12/2009) 2006 - 09: Senior Project Manager and head of project, Bertelsmann Stiftung, Gütersloh Leading concept development and implementation of “Sustainable Governance Indicators” and “Optimizing Political Reform Processes”, two projects on executive governance, reform management and democracy (1/2006-7/2009) Responsible for 8 staff, liaison with internal and external stakeholders (e.g. board members, media, government and international organizations). Frequent public presentations, publications, and media appearances 2005: Trainee, Council of the European Union, Economic Policy Directorate, Brussels Director-General Klaus Gretschmann (5/2005-8/2005) 2004: Visiting Scholar, Stiftung Wissenschaft und Politik (German Institute for Internat. and Security Affairs), Berlin (4/2004-9/2004) 2003: Freelance work, Süddeutsche Zeitung, Brussels bureau (8/2003-11/2003) 2002: Editor, Medienkontor, Berlin Responsible for “Kreuzfeuer”, two TV-shows (RTL) with the candidates for chancellorship, Gerhard Schröder and Edmund Stoiber (7/2002-10/2002) 1997 - 98: Community service, Schule für Geistigbehinderte, Redwitzstraße (10/1997-11/1998) Education 2004 - 05: Visiting Fellow, Government Department, Harvard University (8/2004-6/2005) 2002 - 07: Doctor of Philosophy, University of Cambridge, Department of Politics and International Studies (CIS) / Pembroke College (conferred 18 July 2008) Thesis title: “National Identity, Mass Media, and the Public Sphere in the EU”; Supervisor: Dr. Geoffrey Edwards 2001 - 02: MPhil, European Studies, History Faculty, University of Cambridge “High performance”-distinction (conferred 10 May 2003) 2000 - 01: Additional studies in the law program of the Humboldt Universität 1998 - 01: Master Studies at Humboldt Universität and Freie Universität Berlin History, Political Science, Communication Studies (completed until BA level. Grade: 1.1) 1991: Fred Hutchinson-School, Seattle, USA (4/1991-9/1991) 1988 - 97: Grammar school (Schiller Gymnasium, Cologne). Final exams with A+/1.0

Technology executive with over 30 years of experience driving business transformation through strategic innovation and data-driven solutions. With a master’s in systems planning and deep expertise in strategic and financial planning, I’ve led projects across consulting, entrepreneurship, and executive leadership. As CTO of one of Mexico’s top tech consulting firms, I built and scaled practices in AI, sales automation, process optimization, cloud services, and IoT—delivering impactful solutions for sectors such as healthcare, banking, retail, hospitality, and smart cities. My value lies in bridging business strategy with a technological and cultural assessment with technological execution, designing tailored, high-impact solutions that are not only innovative, but practical and sustainable.

Change Management - Culture Transformation Change Management - ERP Change Management - OCM Built HR Operations from bottom up Developed Governance and programs/board of directors Developed HR policies, programs Developed DEI and People and Culture programs Developed Onboarding programs Planned and developed project mapping plans projects and framework Developed IT/IM systems for implementation government-wide more to review on my resume

Summary With 25 years of experience in the sector of the Information technology. Work providing support and advice to the users of compute resources in different companies and coordinating projects for implementation of systems, logistics companies and telecommunications in several projects related to the administration of services of IT; I get the certifications of ITIL Foundation and PRINCE2 both accredited by the OGC, tools that you used in the implementation of solutions to customers in Deutsche Post DHL Mexico with headquarters in Germany, Bancomext, Cablemas who is the second largest operator of cable television in Mexico and belonging to the group of companies of Televisa.

Able to define a strategy based on your goals, solve problems and work with you to make your plans be real

I have 20 years of experience helping small and medium business achieve healthcare and IT related compliances such as HIPA, SOX, SOC 2, ISO. I have gone through these certifications multiple times and build a network of compliance platforms, auditors where I can cover all your needs within one comprehensive engagement.

I’m a curious and creative product designer with extensive experience in developing digital products. Over the years, I’ve worked on everything from e-commerce and CMS solutions to service design—often managing several projects in parallel. My career began in software quality assurance, where I quickly advanced to leadership roles (test manager and technical project leader), developing a strong sense of ownership of my commitments. I’ve worked in both Sweden and Denmark with international teams, which has taught me the importance of openness, clear communication, and balancing different interests within projects. With a strong passion for visual communication, I pursued further studies in Milan (Master’s in Visual & Web Design, 2019–20) and UX design at Hyper Island (Karlskrona/hybrid, 2021–22), which led me to my current role as a UX/UI designer. Creating designs that simplify, clarify, and improve has become a natural part of my daily work—and something I’m truly passionate about. I’ve built design systems from scratch in Figma and have also lectured at universities of applied sciences on the design process—from concept to finished product. Outside of work, you’ll often find me on the dance floor doing Lindy Hop, or at a concert, exhibition, or having a fika with family and friends.

Transformational team leader; expert developer of medical devices and life sciences instruments; strategic thinker.

Strategic and results-driven international leader with over 27 years of experience in digital transformation, pre-sales, customer success, data governance, AI/ML platforms, and enterprise intelligence within manufacturing, supply chain, Logistics, health-care logistics, and financial product industries of fortune 100/500 categories. Adept at driving strategic initiatives, operational efficiency, and mergers & acquisitions (M&A) integration, aligning business objectives with cutting-edge technological solutions. Proven expertise in change management, stakeholder engagement, and leading cross-functional, multicultural teams to deliver impactful business outcomes. Services Offered ---------------------------- 1. Lead Digital Transformation at a Global scale for multi national companies in a matrix environment, end-to-end completion from strategy to execution with guaranteed Return on Investment 2.Provide strategic consulting to C-level executives focusing on Industry 4.0, Logistics 4.0 initiatives, Enterprise Cloud and AI Strategies 3. Develop and execute tailored roadmap in Global Freight strategies, Transportation Management, Warehouse Management, Enterprise Resource Planning, Network Optimization and Warehouse Automation including smart facility to enhance operational efficiency. 4.Assist clients in integrating predictive and generative AI solutions, including humanoid robots and IOT to drive innovation and operational excellence 5.Guide manufacturing and supply chain executives at C-level and intuitional Investors for ERP selection and implementations 6.Design strategies for Health-Care logistics globally and helping teams to execute with ROI 7. Design successful strategies for enterprises in Corporate Performance Management, Electronic Vehicles transport, Enterprise Intelligence (including Snowflake and Databricks data engineering), Agentic AI Orchestration (multiple vendor implementation) and Shipping/Logistics (Ground, Ocean, Air) digitization 8.Build strong team with multiple cultures, onsite-offshore-nearshore models, lead with Safe Agile structure with guaranteed success

Professional technically trained and experienced in developing business management, administrative and operational areas; linked to the development and implementation of processes and information systems. With strong leadership based on results and my facilitator style allow me to add value on the company.

Theodore S. Douglas Consulting the C-Suite | Executive Leadership | Strategic Advisory With a career spanning over 25 years, Theodore S. Douglas is a seasoned C-suite executive who has excelled in CEO, CIO, CFO, and COO roles across diverse sectors, including family offices, institutional investment firms, financial services, and technology. His expertise lies in steering organizations through complex financial landscapes, optimizing operations, and implementing high-impact strategies that drive growth, efficiency, and long-term sustainability. He is adept at fostering strong relationships across board, management, and teams, ensuring that long-term management objectives are met with integrity and foresight. Ted’s ability to lead diverse teams, innovate with technology, and balance guiding principals and values with objectives positions him as a key advisor for any C-Suite, Board, or Executive leadership teams looking to navigate the evolving management landscape. Education & Certifications B.S. in Economics and Finance, Fairleigh Dickinson University Executive Education in Corporate Strategy & Management, Harvard University Executive Workshop in Integrating Finance and Strategy for Value Creation, UPENN Wharton School Arthur Andersen Financial Analysts Certification

HR Matter expert with proven expertise in Talent Development Processes, Organizational Development and Culture, Labor Relations, Coaching, and Leadership of high performance teams. Profesional de Recursos Humanos con experiencia probada en Procesos de Desarrollo y Formación de Talento, implementación de Cultura, Relaciones Laborales, Coaching y Dirección de Equipos de Alto Desempeño.