Visionary and results-driven Supply Chain/Operations Executive with over two decades of progressive leadership across multinational environments in FMCG, manufacturing, logistics, and technology. Renowned for architecting and scaling high-performance SCM organizations, driving digital transformation, and delivering end-to-end operational excellence. Proven track record in S&OP leadership, strategic procurement, master data governance, and business intelligence. Adept at aligning business strategy with innovative system solutions, including AI-driven logistics platforms and SAP-based process optimization. Fluent in English and German, with a hands-on leadership style and a passion for building future-ready, agile organizations.

I help SaaS and service-based companies keep their customers longer, reduce churn, and build scalable customer success systems — without the cost of a full-time executive. With 20+ years of global leadership in customer experience, BPO, and SaaS operations, I’ve built and led teams for companies like Loadlink, Ruby Life, and Teleperformance, managing everything from onboarding and retention frameworks to AI-powered support automation. 🔑 What I bring: • Proven record of reducing churn & improving retention • Scalable onboarding & support frameworks • AI automation (Zendesk, HubSpot, Retool, knowledge bases) • Leadership across 24/7 global support teams 💡 I currently offer Fractional Head of Customer Success services for growing SaaS and service businesses looking to scale customer operations, retain more clients, and drive long-term revenue. 📩 Let’s connect if you want your customers to stay, succeed, and grow with you.

I’m a sustainability and ESG executive with over 25 years of global experience leading environmental, social, and HSSE strategy across energy, mining, forestry, and carbon portfolios. As Founder of Verdensure Inc., I help organizations design credible ESG systems that connect governance, performance, and impact. My work bridges strategy and implementation, from due diligence and disclosure readiness to risk management and stakeholder trust. Previously, I led Shell’s global HSSE framework for Nature-Based Solutions and served as VP HSSE & Community Engagement at Imperative Global. I’m passionate about turning sustainability ambition into measurable business value.

Senior Marketing & Market Development Leader | AI-Driven Strategist | Champion of Brand Growth in Niche Industries I’m a strategic marketing and business development leader with over 15 years of experience driving revenue growth, elevating brands, and streamlining operations across construction, architectural products, and tech-integrated services. In my current role as Director of Market Development & Project Management at Slide Clear Inc., I’ve led initiatives resulting in over $45M in project wins and partnerships, particularly in the niche space of adaptable outdoor environments and glass operable wall systems. My approach is rooted in B2B marketing strategy and powered by data and intelligent systems. I’m passionate about integrating AI tools to enhance communication, accelerate decision-making, and improve responsiveness across teams. Whether it’s building new revenue channels through distributor partnerships or implementing automation to support sales and service, I focus on delivering real impact with clarity and purpose. Throughout my career, I’ve helped shape premium brand identities, guided cross-functional teams through complex projects, and brought together technical, creative, and operational perspectives. I thrive in environments where innovation, collaboration, and customer experience drive the agenda—and I’m committed to mentoring others and making meaningful contributions to the communities and industries I serve.

With over 14 years of professional experience I oversee and manage projects from inception to completion, ensuring operational efficiency, and alignment with business objectives. I focus on optimizing day-to-day operations, streamlining workflows, and ensuring that teams function effectively. With expertise in relationship management, operations, communication, and project management, I engage and align stakeholders at all levels, proactively mitigate risks, and resolve challenges to keep projects on track. I am committed to fostering a culture of innovation, collaboration, inclusivity, and diversity, empowering team members to reach their full potential. By ensuring a well-structured and dynamic work environment, I enable both individuals and teams to contribute meaningfully to the organization’s growth and operational excellence. If my experience can help your business grow - let's get in touch!

My background includes all core disciplines of Human Resources. I bring a well-rounded and strategic approach to workforce management and organizational development. My expertise covers the full spectrum of HR functions, including talent acquisition, employee relations, performance management, benefits administration, training and development, compensation, compliance, and organizational change in high growth organizations. In addition to this broad HR foundation, I have extensive experience in labor relations, including union negotiations, grievance handling, and fostering collaborative labor-management partnerships. I have successfully navigated complex labor environments while maintaining alignment with business objectives and legal compliance. I can also educate leaders on how to navigate union avoidance. A key part of my career has also involved the successful implementation and optimization of HR systems. From selecting the right HR technology platforms to leading end-to-end system integrations and training initiatives, I’ve enhanced HR functionality and data-driven decision-making across organizations. I am passionate about aligning HR strategy with business goals, building high-performance cultures, and driving continuous improvement through innovation and best practices.

• Accomplished and Solution-focused professional with 20+ years of well-rounded experience in the Information Technology Industry • Leveraged expertise in infrastructure management, server configuration, technology architecture & integration, release management, security auditing & maintenance, alert management, and vendor management • Well-versed in developing architectural design solutions and supporting mission-critical business applications using software engineering and project management technologies • Adroit technocrat in working with tools & technologies like Firewall/Network Security (SonicWALL NSA, Fortinet, Cisco ASA, SOPHOS), Routing Protocols (RIP, EIGRP, OSPF, BGP), Switching Protocols (VLAN, Trucking, Dot1x, various flavors of STP), Operating systems (Linux, Windows) and WLAN technologies (Cisco WLC / Ruckus Zone director) • Proven success in keeping critical systems up and running, optimizing performance, implementing strategic improvement initiatives, and delivering technical & engineering solutions across the organization • Passionate and committed to designing & developing cutting-edge solutions and supporting enterprise-level IT infrastructure • Astute leader in driving the team toward the project goals with my superior leadership, collaboration, analytical, problem-solving, communication, and interpersonal skills

Strategic Information Security Leader with 14+ years of experience building and leading security programs. Expertise in cloud security, threat management, vulnerability assessment, and incident response. Focused on minimizing risk and maximizing organizational resilience.

Since 2015: Independent Strategy & Communications Consultant Advising clients on strategic communication, campaigning, crisis management, and media relations. Clients include political parties, federal ministries, international organizations, MPs, NGOs, and private sector firms (references upon request). 2011 - 25: Member of the Board, and from 2019 to 2025, Director, Institute for Media and Communications Policy (IfM), gGmbH, Cologne In addition to my work as a strategy consultant, I served pro bono as Director of the Institute for Media and Communications Policy (IfM), a non-profit think tank and forum for policymakers, the media industry, and academia. From 2019 to 2025, I led the institute, managing a core team of four and a network of fellows. Under my leadership, the IfM organized high-level events and produced research and strategic guidance on key issues related to media, democracy, and the public sphere—including platform regulation, the implications of AI, and sustainable models for journalism financing. Throughout this period, I also acted as a trusted expert and commentator for national media and government, contributing to public debates and advising on policy issues at the intersection of media and democracy. 2021: Executive Producer, “Die ProSieben Bundestagswahl-Show” & “ProSieben Spezial Live”, K2H Gmbh, Berlin Overseeing format development, production, and editorial processes (contract, 1/2021-10/2021) 2012 - 14: Tandempartner, Centre for Digital Cultures, Leuphana University, Lüneburg Advisory and research activities as part of the cooperation between the Center for Digital Cultures and the Institute for Media and Communications Policy (part-time, 10/2012-9/2014) 2002 - 2014: Freelance Contributor to Journalistic Media Regular contributions to outlets including Der Tagesspiegel, Deutschlandfunk, WDR, Süddeutsche Zeitung, and Der Standard, writing on media, politics, and society. 2012 - 13: Director, Medienforum NRW, Film- und Medienstiftung NRW, Düsseldorf Curation and implementation of the 25th edition of one of Europe’s largest conferences for the media industry in Cologne, June 2013 (8/2012-7/2013, contract) 2011 - 12: Director, Development & Research, Institute for Human Sciences (IWM), Vienna Leading a change and strategy project (contract, 10/2011-5/2012) 2009 - 11: Fellow, Stiftung neue Verantwortung, Berlin Leading the projects “Public Leadership” & “Future of Journalism” (contract, 10/2009-8/2011) 2009: Head of Unit, AVE Gesellschaft für Fernsehproduktion mbH, Berlin (Holtzbrinck publishing group) Responsible for three political TV talk formats and five staff (6/2009-12/2009) 2006 - 09: Senior Project Manager and head of project, Bertelsmann Stiftung, Gütersloh Leading concept development and implementation of “Sustainable Governance Indicators” and “Optimizing Political Reform Processes”, two projects on executive governance, reform management and democracy (1/2006-7/2009) Responsible for 8 staff, liaison with internal and external stakeholders (e.g. board members, media, government and international organizations). Frequent public presentations, publications, and media appearances 2005: Trainee, Council of the European Union, Economic Policy Directorate, Brussels Director-General Klaus Gretschmann (5/2005-8/2005) 2004: Visiting Scholar, Stiftung Wissenschaft und Politik (German Institute for Internat. and Security Affairs), Berlin (4/2004-9/2004) 2003: Freelance work, Süddeutsche Zeitung, Brussels bureau (8/2003-11/2003) 2002: Editor, Medienkontor, Berlin Responsible for “Kreuzfeuer”, two TV-shows (RTL) with the candidates for chancellorship, Gerhard Schröder and Edmund Stoiber (7/2002-10/2002) 1997 - 98: Community service, Schule für Geistigbehinderte, Redwitzstraße (10/1997-11/1998) Education 2004 - 05: Visiting Fellow, Government Department, Harvard University (8/2004-6/2005) 2002 - 07: Doctor of Philosophy, University of Cambridge, Department of Politics and International Studies (CIS) / Pembroke College (conferred 18 July 2008) Thesis title: “National Identity, Mass Media, and the Public Sphere in the EU”; Supervisor: Dr. Geoffrey Edwards 2001 - 02: MPhil, European Studies, History Faculty, University of Cambridge “High performance”-distinction (conferred 10 May 2003) 2000 - 01: Additional studies in the law program of the Humboldt Universität 1998 - 01: Master Studies at Humboldt Universität and Freie Universität Berlin History, Political Science, Communication Studies (completed until BA level. Grade: 1.1) 1991: Fred Hutchinson-School, Seattle, USA (4/1991-9/1991) 1988 - 97: Grammar school (Schiller Gymnasium, Cologne). Final exams with A+/1.0

Senior Executive in Transformational Leadership with over 26 years of global experience leading supply chains, manufacturing, logistics, and commercial strategies in the FMCG sector across multicultural environments. Renowned for the ability to combine antifragile governance principles, organizational resilience, and ethics to create sustainable value in complex environments. Extensive experience in overseeing strategic initiatives, risk management, opportunity identification, ESG, and stakeholder engagement, including negotiations with Shareholders, Creditors, and Management Teams through the Board of Directors and Support Committees. My purpose: to lead organizations toward solid resilience and transformational success through strategic and ethical governance.

As a Customer Support Representative, I serve as the first point of contact for customers, ensuring that their issues and questions are resolved efficiently and professionally. I focus on delivering a positive and seamless experience while representing the company’s values and commitment to excellent service. Key Responsibilities: Respond to customer inquiries via [email/chat/phone/social media] with clarity, empathy, and efficiency. Troubleshoot product and service issues and provide clear, actionable solutions. Document and track support interactions using Jira tool Collaborate with cross-functional teams (product, sales, technical support) to resolve escalated issues. Gather customer feedback and share insights to help improve our product/service offerings. Maintain a knowledge base and help center articles to support self-service customers. Key Skills: Communication (written and verbal) Problem-solving and conflict resolution Time management and multitasking Customer empathy and patience Achievements: Resolved an average of 100% of tickets within SLA. Maintained a 100% customer satisfaction Helped reduce ticket volume by 70% by contributing to self-help resources.

Interested in Board opportunities

Kelly Brogdon Geyer is a Chief Adaptability Officer and fractional executive who embeds with CEOs and leadership teams to build organizational change capability from the inside. She has led transformation across 22+ countries in banking, financial services, telecommunications, manufacturing, and digital experience — including M&A integration, AI adoption, Agile transformation, and large-scale culture change. Her proprietary Adaptive Capability Ecosystem (ACE) framework produces measurable improvements in an organization's ability to handle continuous change without ongoing consultant dependency. Thinkers360 Top 10 Global Thought Leader in Transformation. CCMP certified. Author. Based in Austria, available globally.

Experienced operating partner with a strong entrepreneurial background, driving operational excellence, scalable growth, and organizational alignment. I specialize in structuring operations, building high-performing teams, and translating strategy into measurable results. Former CEO and startup founder, I bring a rare combination of strategic vision and hands-on execution. I thrive in fast-paced, complex environments where operational clarity, leadership, and cross-functional collaboration are critical to sustainable success.

Jian is a results-driven technology executive and strategic leader with over two decades of experience transforming organizations through innovative data and AI initiatives. Currently serving as Senior Vice President and Deputy Chief Data Officer of Data and AI at Bank of China since July 2025, Jian is spearheading the design and construction of enterprise-wide data platforms while implementing comprehensive AI policy and strategy frameworks for one of the world's largest financial institutions. Throughout his distinguished career, Jian has consistently delivered transformational outcomes across diverse industries including financial services, healthcare, medical devices, and media. His expertise spans the complete spectrum of data and AI leadership—from architecting scalable modern data platforms to driving AI-powered business solutions that generate measurable revenue impact and operational efficiency gains. Jian holds an MBA from New York University, an MS in Telecommunications and Networking from the University of Pennsylvania, an MS in Bio-Mechanical Engineering from Drexel University, and a BS in Engineering from Beijing Institute of Technology. His unique combination of technical depth, business acumen, and proven leadership in scaling data and AI capabilities positions him as a thought leader in the evolving landscape of enterprise digital transformation.

Technology executive with 24+ years of experience driving digital transformation, AI-powered automation, and cloud-first strategies. Expertise in scaling AI-driven platforms, in voice technology, LLMs, and NLP for industries such as e-commerce, gaming, travel, and healthcare. Proven ability to architect and stabilize high-performance systems, optimize infrastructure, and lead engineering teams in high-growth startup environments. Adept at aligning technology investments with business goals to drive innovation, market competitiveness, and long-term scalability.

I'm a performance-driven, hands-on sales & marketing professional with extensive experience in achieving operational excellence, leading strategic business development, and driving sustained organisational growth. Proven track record in exceeding sales targets, closing high-value deals, and scaling international SaaS businesses. Adept at steering and collaborating with cross-functional teams across sales, marketing, and customer success to optimise Revenue Operations and realise company-wide goals. Known for increasing market penetration, refining product portfolios, and implementing MEDDIC & OKRs to drive performance. Skilled in building strong stakeholder relationships and uncovering new growth opportunities for continuous improvement. Multilingual communicator with a knack for resolving complex challenges and delivering innovative AI solutions through emerging technologies. Experienced M&A professional to exit or expand businesses.

Highly experienced and results-driven Corporate Controller with extensive remote work experience in government contracting, financial reporting, and organizational leadership to provide interim finance and accounting services. Proven ability to enhance business operations, develop streamlined accounting processes, and manage multi-department teams for optimal efficiency and compliance.

I oversee the financial aspects of grants, ensuring accurate revenue tracking, compliance with grant terms, and preparation of financial reports for funders, with a strong background in accounting and auditing. I am proficient in using software tools to develop financial models for management reporting and implement tools for more efficient reporting delivery. I also have experience building reports in software for monthly, quarterly, and YTD financial reports, assisting with government filings, and reconciling various financial accounts. I aim to provide accurate and timely financial information to support the organization's goals and objectives.

Available for complete and comprehensive product and Marketing management support and assignment, including upstream and down stream Marketing aspects, portfolio mgmt, customer journey aspects, B2B customer management focus etc., price listed is per hour basis, available for term basis or long term possibiity with further discussion and requirements.