Hello, I'm Erika B.
Hospitality consultant with over 20 years of expertise in hotel, travel agency, and cruise management and leadership development. Proven track record of driving business growth and mentoring high-performing teams.
Details
- Location
- Years of Relevant Experience20+ years
- Seniority LevelDirector
- Highest Level of EducationDegree
Current / Most Recent Job Title
Previously steering the helm at Aqua Expeditions as Global Reservations Manager, my focus lies in delivering unparalleled experiences in the hospitality sector. With expertise honed in resort operations and management, my role is the culmination of over twenty years of dedicated service in luxury travel environments. Formerly guiding Arctic Bath's hotel operations, I now leverage a specialized skill set in experiential travel to ensure guests encounter the extraordinary. My mission within Aqua Expeditions was to foster a seamless journey for our clientele, driven by a passion for innovation and a commitment to excellence in the world of hospitality.
Current / Most Recent Employment
Hospitality Consultant: Offering expert consultancy services to hospitality startups and small businesses, with a specialized focus on driving growth and operational excellence. Designing and implementing tailored training programs, restructuring organizations for optimal efficiency, and conducting in-depth analyses of key performance indicators to maximize return on investment. Empowering businesses to enhance service quality, streamline operations, and achieve sustainable success in the competitive hospitality industry.
Industry
Specific Jurisdictions That I'm Qualified In or Can Cover
Professional Membership / Certification
Bachelors Degree in Hospitality Management at Johnson and Wales University. Certified Travel Associate by the Travel Institute
Skills
Fluent in English and Spanish and intermediate in Swedish and Portuguese. Systems: Sabre, ZOHO CRM, RESCO, Client Base, Office, Hootsuite, Opera, Mystique, SMS,
Areas of Professional Interest
Hotels, Cruises, Travel Agencies, Strategy planning, Revenue Managements