Hello, I'm Mark D.
I’m a cross-industry Chief of Staff and Strategic Operations Executive with over 20 years of experience helping organizations translate strategy into scalable execution. Throughout my career, I’ve partnered with CEOs, CFOs, and leadership teams across financial services, government, technology, and mission-driven sectors to drive operational performance, align cross-functional initiatives, and lead large-scale transformational projects. I’ve had the opportunity to manage complex, matrixed teams around the world, leading high-visibility projects across 200+ countries. My background includes building enterprise-wide OKR and KPI systems, navigating regulatory compliance during SEC and OCC oversight periods, and implementing AI-driven reporting and workflow automation to improve decision-making and operational speed. I’ve led operational and strategic initiatives at Citigroup, Icertis, Sun Life Financial, and the Early Childhood Education and Care Department of New Mexico. Whether improving financial operations, scaling systems, or building cultures of accountability, I focus on delivering measurable results with a leadership style that is calm, strategic, and performance-driven. At the core of my work, I’m passionate about helping organizations scale smartly, align leadership around clear priorities, and execute with discipline — no matter how complex the environment.
Details
- Location
- Years of Relevant Experience20+ years
- Seniority LevelExecutive
- Highest Level of EducationDegree
Current / Most Recent Job Title
Division Director
Current / Most Recent Employment
State Government
Industry
Specific Jurisdictions That I'm Qualified In or Can Cover
- United States
Skills
Strategic Planning and Execution Aligning executive vision with operational priorities and measurable action plans. Cross-Functional Leadership and Matrixed Team Management Leading across finance, HR, operations, technology, and external partners without direct authority. Operational Systems and Process Optimization Designing scalable processes, integrating CRM/ERP systems, and streamlining operations using Lean, Agile, and Kanban principles. Performance Management (OKRs and KPIs) Building enterprise-wide performance frameworks to drive accountability, focus, and results. Executive Communication and Leadership Alignment Synthesizing complex data into clear recommendations; managing board, CEO, and leadership communications. Financial Management and Budget Oversight Managing multi-million dollar budgets, forecasting, cost optimization, and financial reporting. Strategic Project Management and PMO Leadership Launching and overseeing cross-functional initiatives, regulatory programs, and transformation projects on global and national scales. Data-Driven Decision Support and AI-Enhanced Reporting Creating real-time dashboards and predictive analytics systems to drive faster, better executive decisions. Change Management and Organizational Transformation Leading cultural, operational, and financial change across diverse industries and global markets. Risk Management, Compliance, and Governance Ensuring operational, financial, and regulatory risk mitigation through compliance frameworks and proactive governance.
Areas of Professional Interest
Chief of Staff and Executive Operations Support Strategic Project Management and PMO Development OKR and KPI-Based Performance Management Systems Cross-Functional and Matrixed Leadership Optimization Operational Systems and CRM/Financial Integration Scaling Operations for High-Growth Companies Regulatory Compliance and Governance Leadership Organizational Change Management and Culture Building Financial Oversight, Budget Management, and Cost Optimization Executive Compensation Development Sales Incentive, multi-industry HR Process' and optimization