Hello, I'm Robert W.

As a seasoned business leader with over 30 years of experience in technology and service delivery​,​ I have a proven record of driving global transformation initiatives​,​ scaling operations​,​ and elevating customer satisfaction for Fortune 500 enterprises and high-growth businesses alike. At AT&T and IBM​,​ I led organizations through periods of rapid expansion​,​ digital transformation​,​ and significant M&A activity. I was the lead technology executive responsible for strategy​,​ consolidation​,​ enterprise infrastructure​,​ and future-state architecture design for newly acquired wireless properties at AT&T​,​and later transitioned to IBM through the strategic sale of AT&T’s Managed Application Services and Cloud Hosting business. In both organizations​,​ I successfully built global service and delivery teams rooted in Agile DevOps​,​ operational resiliency​,​ customer-centricity​,​ and financial rigor​,​ resulting in higher system availability​,​ continuous improvement​,​ and measurable gains in customer satisfaction and loyalty. As a Senior Partner at IBM​,​ I managed the company’s largest commercial client relationship and led the Americas Technology Consulting and Implementation Services practice​,​ encompassing over 2​,​000 professionals and supporting over 1​,​500 simultaneous projects across cloud​,​ application modernization​,​ infrastructure​,​ and resiliency services. Throughout​,​ I maintained a relentless focus on aligning operational excellence with exceptional customer experiences​,​ driving both top-line growth and operational efficiency. Earlier at AT&T​,​ as Vice President of Managed Applications and Hosting Services​,​ I managed enterprise IT services for 300+ global clients​,​ delivering managed development​,​ hosting​,​ and cloud solutions while consistently improving Net Promoter Scores​,​ driving revenue growth​,​ and achieving significant margin expansion. My leadership approach centers on building high-performing teams​,​ creating customer-first cultures​,​ and driving operational scale and transformation to meet evolving business demands. I am confident that my extensive experience in customer delivery​,​ technology transformation​,​ operational excellence​,​ and global leadership