Hello, I'm TarigZbida.
I’m a results-driven business leader with over 15 years of experience in customer service, sales, and team management across industries like mobility, travel, and outsourcing. My passion lies in building high-performing teams, optimizing processes, and driving customer satisfaction, sales teams or service operations. I thrive in dynamic, multicultural environments and pride myself on turning challenges into opportunities. Beyond metrics, I love mentoring teams and collaborating cross-functionally to deliver exceptional results.
Details
- Location
- Years of Relevant Experience10-15 years
- Seniority LevelMid-Senior level
- Highest Level of EducationMasters
Current / Most Recent Job Title
Customer Care Team Leader at TIER Mobility
Current / Most Recent Employment
NA
Industry
Specific Jurisdictions That I'm Qualified In or Can Cover
Professional Membership / Certification
Team Facilitation: The Core Skill of Great Team Leaders Service Metrics for Customer Service SQL for Newbs: Data Analysis for Beginners Managing Customer Expectations for Frontline Employees Leadership Foundations How to Understand Your Customers How To Improve Customer Service Skills Customer Service Leadership Customer Retention Critical Thinking Building Your Team
Skills
Leadership & Management Skills Team Leadership & Mentoring Performance Management & Coaching Workforce Planning & Scheduling Crisis & Escalation Management Cross-Functional Collaboration KPI & SLA Monitoring Sales & Business Development Sales Strategy & Target Setting Account Management Market Research & Competitive Analysis Revenue Growth & Upselling B2B & B2C Sales Negotiation & Deal Closing Customer Experience & Service Customer Relationship Management (CRM) Customer Satisfaction (CSAT) Improvement Complaint & Escalation Resolution Social Media Customer Support Process Optimization & Efficiency Gains Training & Development Programs Analytical & Strategic Skills Data Analysis & Reporting Process Improvement & Automation Business Strategy Development Market Trend Analysis Performance Metrics (OKRs, KPIs) Technical & Operational Skills CRM Tools (e.g., Salesforce, Zendesk, Freshwork, Tableau , Looker) Workforce Management Software Microsoft Office (Excel, PowerPoint) Multichannel Support (Phone, Email, Chat, Social Media)
Areas of Professional Interest
1. Customer Experience (CX) & Service Innovation 2. Leadership & Team Development 3. Sales Strategy & Revenue Growth 4. Process Optimization & Operational Excellence 5. Market Expansion & International Business 6. Data-Driven Decision Making 7. Social Media & Digital Customer Engagement