Hello, I'm Ahira D.
I streamline customer service ops—training teams, optimising teams and boosting retention—with 10+ years in SaaS, e-commerce, and multilingual support. Let’s elevate your CX.
Details
- Location
- Years of Relevant Experience6-10 years
- Seniority LevelMid-Senior level
- Highest Level of EducationDegree
Current / Most Recent Job Title
Customer Service Coordinator
Industry
Specific Jurisdictions That I'm Qualified In or Can Cover
Skills
Customer Service Operations CRM Management (Zendesk, Salesforce, HubSpot) Quality Assurance & Training Account & Client Retention Bilingual Support (English/Spanish) Data Analysis & Reporting Social Media Customer Care Process Improvement Team Leadership Vendor & Cross-Functional Collaboration
Areas of Professional Interest
Customer Service, Tech, Quality Control, Operations