Hello, I'm Joaquin R.
Summary With 25 years of experience in the sector of the Information technology. Work providing support and advice to the users of compute resources in different companies and coordinating projects for implementation of systems, logistics companies and telecommunications in several projects related to the administration of services of IT; I get the certifications of ITIL Foundation and PRINCE2 both accredited by the OGC, tools that you used in the implementation of solutions to customers in Deutsche Post DHL Mexico with headquarters in Germany, Bancomext, Cablemas who is the second largest operator of cable television in Mexico and belonging to the group of companies of Televisa.
Details
- Location
- Years of Relevant Experience20+ years
- Seniority LevelExecutive
- Highest Level of EducationDegree
Current / Most Recent Job Title
Senior IT Service Desk Manager
Current / Most Recent Employment
Wipro Technologies
Industry
Specific Jurisdictions That I'm Qualified In or Can Cover
Professional Membership / Certification
ITIL Exin. | Prince 2
Skills
Specialization Courses and Skills ▪ Azure AD ▪ Microsoft Entra ▪ MFA configure and reset by Microsoft Admin Center – Microsoft Authenticator ▪ Remote Support Bomgar ▪ Implementation of the governance framework course MAAGTIC – NYC 2011 ▪ Microsoft 365 Admin Center ▪ Microsoft Intune ▪ Servicenow Washington Ver ▪ Avaya Worskspace 3.8.1.1. ▪ Adobe Enterprise Dashboard ▪ Bomgarcloud ▪ Active Directory ▪ Seminar of Introduction ITIL V3 - Inteli 2008 ▪ System Center Configuration Manager - Aster 2007 ▪ Troubleshooting and Maintaining Windows Vista Computers - CompuEducación 2009 ▪ Managing a Microsoft Windows 2003 Network Environment - Aster 2009 ▪ Installing and Configuring the Windows Vista Operating System - CompuEducación 2009 ▪ Project Management - American Management Association 2009 ▪ Seminar Training Program for instructors in Training - Capinte 1994 ▪ Administering Microsoft Windows NT Server 4.0 – Staff Informático 2000 ▪ Supporting Microsoft Windows NT Server 4.0 Enterprise Technologies - Global Knowledge Network 2000Microsoft Office XP Microsoft Excel Avanzado - Aster 2002 ▪ Microsoft Visio 2002 – Aster 2002 ▪ Microsoft Project 2002 Professional - Aster 2004 ▪ Fundamentals of Data Communication – Centec 2000 ▪ Protocols of Communication : TCP/IP1: Introduction to Internet; TCP/IP2: TCP and UDP; TCP/IP; Protocols of Application and MonitoringSystem ▪ Administration for Microsoft SQL Server 7.0 - Aster 2000
Areas of Professional Interest
Service Desk Operations | IT Service Delivery Manager