Hello, I'm Brandon C.

I’m an experienced IT professional with a strong foundation in help desk support​,​ DNS and domain management​,​ desktop support​,​ and customer service. Over the years​,​ I’ve developed a versatile skill set that includes troubleshooting complex technical issues​,​ managing enterprise hardware​/​software deployments​,​ and supporting high-volume workflows in fast-paced environments. Currently​,​ I serve as a Help Desk technician at CBIZ​,​ where I diagnose and resolve advanced technical issues related to branch video systems​,​ VoiP​,​ access control platforms​,​ and remote data connectivity. Before this​,​ I spent four years at Thryv (formerly Vivial) as a DNS Technician​,​ managing over 50​,​000 domains and supporting customers with domain redirects​,​ Microsoft 365 and Google Workspace email configurations​,​ and DNS troubleshooting. I also performed minor web editing​,​ vendor coordination​,​ and high-volume phone support. Earlier in my career​,​ I worked in enterprise desktop support roles for Northrop Grumman​/​Xetron and Procter & Gamble​,​ providing Windows 10 migrations​,​ asset management​,​ SCCM remote support​,​ Active Directory tasks​,​ and hardware​/​software troubleshooting. I also gained hands-on technical experience at Silver Bay Systems​,​ a local computer repair shop​,​ where I handled virus removal​,​ disk imaging​,​ and client support. I’m proficient in tools and systems such as Salesforce​,​ ServiceNow​,​ Okta​,​ AWS Route 53​,​ Rackspace​,​ Cloudflare​,​ SCCM​,​ Duda CMS​,​ Zoom​,​ and Microsoft 365. I also have direct experience with DNS providers and registrars like eNom​,​ Tucows​,​ GoDaddy​,​ Wix​,​ Network Solutions​,​ and OpenSRS. My journey began with an Associate of Applied Science degree in Web Software Development from Nicolet College. Since then​,​ I’ve developed a deep passion for solving problems and helping users get back to work quickly and securely—whether it’s resolving a technical issue​,​ guiding a domain transfer​,​ or optimizing system performance. Let’s connect if you’re interested in someone who combines strong technical knowledge with a user-focused mindset and a background in both enterprise IT and customer-facing support.