Hello, I'm Sia M.
I am a highly skilled Operations IT Support Engineer with a strong ability to troubleshoot and resolve technical issues efficiently, minimizing downtime and ensuring smooth business operations. My expertise in hardware, software, networking, and automation allows me to optimize system performance while proactively preventing issues. I excel at collaborating with cross-functional teams, translating complex technical concepts for non-technical users, and implementing security best practices to maintain compliance. With a customer-focused approach, a passion for continuous learning, and a knack for automating tasks, I am committed to enhancing IT efficiency and driving business success.
Details
- Years of Relevant Experience6-10 years
- Seniority LevelAssociate
- Highest Level of EducationDegree
Current / Most Recent Job Title
Corporate IT Operations Engineer
Skills
-Cloud Infrastructure Management Proficiency in Azure, or Google Cloud -Monitoring & Observability Tools -Real-time incident detection and response -Scripting & Automation -Strong in PowerShell, Power automation toolsor -Task automation to reduce manual workload -Security & Compliance Awareness -ITIL & Incident Management -Knowledge of ITIL framework and ticketing systems (e.g., ServiceNow, Jira) -Root cause analysis and problem resolution -Hybrid and Remote Work Support -Supporting distributed teams via VPNs, VDI, and remote access tools -Device management via MDM tools like Intune
Areas of Professional Interest
-Cloud Computing Managing and optimizing cloud infrastructure (AWS, Azure, GCP) Migrating systems to the cloud Cloud automation and cost optimization -System and Network Administration Deep dive into server and network management Security hardening and performance tuning Disaster recovery planning -Cybersecurity Endpoint and network security Vulnerability assessment and patch management Compliance and governance (ISO, SOC2, NIST) -Monitoring and Observability Building robust monitoring systems Log analysis and incident detection -IT Service Management (ITSM) ITIL framework implementation Incident, problem, and change management Using platforms like ServiceNow or Jira Service Management -End-user Support and Experience Enhancing user experience through better IT support Implementing self-service portals and knowledge bases Remote support and endpoint management