Hello, I'm Paula F.
I am originally from Argentina but have been living in Portugal for the past six years. I'm a multilingual customer success agent/manager and a translator with extensive experience in these fields. For the past 14 years, I have worked remotely for international e-commerce companies across various countries in the customer care area in English, Spanish and Portuguese via email, chat and phone. In the same companies I developed as an English-Portuguese, Portuguese-Spanish, English-Spanish translator of F.A.Q. articles, Web Content, How To articles and Instruction Manuals.
Details
- Location
- Years of Relevant Experience10-15 years
- Seniority LevelMid-Senior level
Industry
- Administrative and Support Services
- Technology, Information and Media
Specific Jurisdictions That I'm Qualified In or Can Cover
Skills
I am a dedicated and empathetic Customer Service Specialist with over 14 years of experience helping businesses provide outstanding support. I excel in clear communication, active listening, and resolving issues efficiently to ensure customer satisfaction. I’m skilled in handling high volumes of inquiries via chat, email, and phone, and I’m proficient in tools such as Zendesk, Salesforce, Jira, Zoho, etc. I pride myself on being patient, professional, and solution-focused—able to manage difficult situations while maintaining a positive brand image. Whether supporting e-commerce stores, SaaS platforms, or service-based businesses, I consistently deliver timely, friendly, and helpful assistance that keeps customers coming back.
Areas of Professional Interest
I am particularly interested in roles that allow me to enhance customer satisfaction and build long-term client relationships. My main areas of interest include e-commerce support, SaaS customer success, and international or multilingual customer service. I enjoy working in dynamic environments where I can use technology like CRM tools, live chat systems, and AI-enhanced support to deliver efficient, personalized service. I'm also passionate about continuous learning and would love to grow in areas like customer experience strategy and team leadership.