Hello, I'm robert r.
Customer Service in: English/French/Italian/Romanian English – C2 - US accent, near native, French C1 level, Italian - fluent, C1 Romanian/Moldavian -native -C2 On Customer Service in English/French/Italian/Romanian, I can handle work volumes up to 150 inbound calls per day or answer 400 emails per day with templates (bulk repetitive tasks). I have experience working in Freshdesk, Zendesk, Dixa, Google Sheets, basic Word, basic Excel, tracking orders on 17track.net, deep internet research to find contacts or details. I learned to take calls fast - 2-4 minutes and solve client's problems right away, and then go to the next call.
Details
- Years of Relevant Experience10-15 years
- Seniority LevelMid-Senior level
- Highest Level of EducationDegree
- How Did You Hear About HumiintLinkedin
Current / Most Recent Job Title
Customer Support French
Current / Most Recent Employment
N/A
Skills
English, French, Italian, Romanian – fluent Answer emails with deepl com / google translate in: Dutch, Spanish, Portuguese, Norwegian, Swedish, Finnish, Danish, Hebrew, Greek, German -call handling up to 147 calls inbound in 12 hours -email handling, up to 450 outbound in 12 hours Customer Service, Customer Support, calls, emails, chat, voicemails AWS - using the platform daily, Stripe, Adyen, PayPal - check credit card transactions, Zendesk, Freshdesk, Dixa, Passport,Oasis - CRMS answering tickets & calls in these CRM softwares Basic Excel, Google Sheets Newsletter design, Facebook ads design, article design CV design
Areas of Professional Interest
Customer Service, Customer Support, calls, emails, chat, voicemails