Hello, I'm Anny W.
Experienced professional from customer service and operations. Specialized in service operations, process review and set up. Love communication and organization, leading to excellent service to customers.
Details
- Location
- Years of Relevant Experience10-15 years
- Seniority LevelMid-Senior level
- Highest Level of EducationDegree
Current / Most Recent Job Title
Engaged in Contractual works summary between 2021-24: • Completed Enhanced Due Diligence (EDD) project with an Anti-Money Laundering (AML) focus of high-risk customers and transactions to prevent financial crimes that ensure compliance with regulations at FWD as in the role of Policy Admin Officer (Oct 23 – Apr 24) • Effectively addressed a 600K order backlog while maintaining production, focus on prioritization, efficient resource allocation, and robust tracking at Intel as in the role of Sales Operation Administrator (Feb – Aug 22) • Supported a Salesforce rollout project and quote processes involved various tasks, including planning, implementation, testing, and deployment, as well as providing training and ongoing support for users at Baracuda as in the role of Sales Operation (Jun – Dec 21) • Continuously engaged in clinical operations; coordinating with healthcare professionals, regulatory bodies, and patients, to ensure the smooth and effective functioning of clinic and patient care (part-time)
Current / Most Recent Employment
Provisioning Administrator (Contract) IPC Systems HK Ltd – Trading communication systems May - Aug 2019 Order management thru responding to customers inquiry timely and proactively • Delivered exceptional level of service to customers by listening to concerns and provided feasible solution • Effectively assigned ports and lines reducing service outage • Coordinated with Field Engineers on migration and enablement to customer satisfaction Digital Transformation Officer Hutchison Telecommunications HK Ltd - Telecommunication Feb – April 2019 Supported business transformation project thru communicating the requirements from teams/functions including • Managed, monitored the implementation progress • Collaborated and facilitated negotiations that achieved best result • Revealed and flagged any potential issues Project Coordinator (Contract) PCCW Global Ltd - Telecommunication Jan – Jul 2017 Engaged in projects and other operational tool development through: • Worked closely with Network Manager to maintain optimum level of communication to complete projects effectively. • Performed UAT, identified issues and reverted to technical team for resolution • Received and processed testing results ready for implementation Business Support Analyst Juniper Networks Group HK Ltd - Network & security solution Nov 10 – May 2015 Global service supported the Service teams on Renewal, and Operations achieved high level of customer satisfaction by providing solutions to customer issues with remote team management, including UATs and: • Recommended best practice on delivery process, implemented guidelines supported service partners • Resolved CRM (Salesforce, SAP) commercial issues and managed users’ profiles to ensure data integrity • Engaged in UAT, provided timely feedback to senior management Sales Operations Manager The Associated Press - International News Media May 2007 – May 2010 Involved in APAC sales and marketing operations through: • Recommended operational strategies based on regular market research and competitor analysis leading to accurate service delivery and billing • Generated marketing analysis that supported sales forecasting and planning to reach monthly, quarterly and yearly revenue goals. • Set up Contract Tracking System and supported the implementation of CRM Sales Operation Coordinator Powerwave Technologies HK Ltd – Telecom solution provider Mar 2006 - May 2007 Served global OEM customer from order through booking, including: • Provided forecast and aligned inventory level with production planner/factory in Europe to maximize organizational and budget efficiency. • Coordinated delivery schedule with customers • Maintained clean, adequate stock level and developed logistic procedures. Demo Coordinator (Temporary) Agilent Technologies HK Ltd - Supplier of laboratory equipment Sep - Dec 2005 Facilitated, coordinated logistics of demo equipment, and provided timely reporting for senior management’s review • Identified issues, analyzed information and provided resolution. • Developed and implemented performance improvement strategies and plans to promote continuous improvement. • Exceeded goals through effective task prioritization and great work ethic. Sales Support Executive BT (Hong Kong) Ltd - Telecommunications Aug 1992 - Feb 2003 Managed Bid signed-off process, revealed, quantified potential risk as in the role of Regional Bid and Contract Manager, working with Technical, Finance, Customer Service and Legal to: • Negotiated appropriated strategies to Bids and Tenders securing major deals and ensure T&Cs matched • Supported Global Accounts on timely delivery of service and projects • Simplified signed-off process leading to quicker turn-around in 3 days • Maintained documentation followed ISO 9001 standard
Industry
Specific Jurisdictions That I'm Qualified In or Can Cover
Professional Membership / Certification
Salesforce Administrator
Skills
Communication and organization, detailed mind, calm under pressure.
Areas of Professional Interest
Working with all levels of people with different cultures