CIO, CTO, Head of Technology and Operations – Staff Operations, Customer Experience, SaaS, IT Systems, Global Technology, AI, Cybersecurity, ISO 27001, Digital Transformation, Business-as-Usual (BAU), Customer Onboarding Delivery, E-commerce (Global & EMEA) As Technology and Operations leader, I lead the strategic and operational delivery of cross-functional technology initiatives, driving excellence across Staff Operations, Customer Experience (CX), and global digital platforms. My role encompasses end-to-end oversight of Software-as-a-Service (SaaS) solutions, enterprise IT systems, and global technology infrastructure, ensuring robust performance, security, and scalability.