Throughout my career, I have led customer-facing teams in fast-paced environments, consistently improving customer satisfaction and loyalty. I’ve successfully built and scaled new service divisions from the ground up, defining workflows, setting performance KPIs, and developing the metrics needed to track progress and outcomes. My approach has always been rooted in continuous improvement—leveraging data to optimize team performance while maintaining a sharp focus on the customer experience. I’ve also implemented robust performance management frameworks that have increased accountability and motivation across teams. By identifying skill gaps and investing in targeted upskilling initiatives, I’ve empowered my teams to grow and exceed expectations. This proactive focus on capability-building has led to measurable gains in productivity and customer retention. I’m energized by the opportunity to contribute these strengths to your team, and I would welcome a chance to discuss how I can support your company’s continued growth and customer success.