Fractional COO Consulting Services Operational Leadership for eCommerce Growth & Global Expansion Overview: I support eCommerce and tech-enabled businesses in scaling their operations and expanding into international markets with clarity, structure and control. As a Fractional COO, I offer strategic, hands-on leadership for fast-growing brands needing to strengthen their operational backbone, optimise fulfilment, and expand globally. Whether you're entering new regions, launching multi-market fulfilment, or upgrading your systems to support international growth, I provide the experience and frameworks to help you deliver. Services Offered: International Expansion Strategy: Develop tailored operational strategies for market entry, covering fulfilment, compliance, customer experience, and regional nuances. Cross-Border Fulfilment Design: Build scalable, cost-effective logistics and returns networks to serve customers across global markets. Market Readiness Assessments: Evaluate operational preparedness for new regions—covering systems, resourcing, SLAs and infrastructure. Cost and Risk Management: Build and embed financial models to forecast and control operational costs across diverse international markets. Team Structure for Scale: Design ops team structures to manage multi-region execution, accountability and continuous improvement. Systems & WMS Integration: Align your tech stack—including WMS and OMS—to support global visibility, service consistency, and agility. Ideal For: Direct-to-consumer (DTC) and eCommerce brands expanding beyond Australia or their home market Retail or logistics-led tech companies entering APAC, Europe, or North America Founders and leadership teams seeking experienced operational guidance for global scale Businesses managing complexity across international fulfilment, tax, compliance and service levels Engagement Options: Fractional COO (1–3 days per week) International Expansion Projects Operational Health Checks & Strategy Workshops Let’s chat. If you're preparing for international expansion—or navigating the challenges of scaling globally—I can help you build the operational capability and confidence to succeed.