I work with founders and leadership teams to bring structure, focus, and scale to fast-moving businesses. Whether you're facing fulfilment bottlenecks, inconsistent CX, or limited cost visibility, I help turn operational challenges into clear, sustainable systems. Focus areas include: - Designing scalable operations for D2C, marketplace, and B2B models - Improving unit economics through cost-to-serve, courier, and CX analysis - Rebuilding customer experience functions to increase retention and revenue - Supporting the onboarding of new systems, couriers, and suppliers - Acting as a trusted operator to navigate growth with precision and calm My approach is hands-on, data-aware, and focused on making change stick.