Dynamic and results-driven Operations & Customer Experience Executive with 20+ years of success in optimizing business processes, reducing costs, expanding digital presence, and driving operational efficiency. Proven ability to lead high-performing teams, align strategy with execution, and deliver measurable business growth. Expertise in strategic planning, brand amplification, process engineering, and customer engagement. Strong financial acumen, including budgeting, forecasting, and performance analysis. A leader with a passion for innovation, team development, and delivering exceptional customer experiences. Ready to bring progressive leadership and a fresh perspective to the next challenge