Summary: A highly accomplished and enterprising program management executive with multifaceted experience in operations management, IT service management, IT Security, project management, continuous service improvement, and strategic planning. Proven track record of success in contracting for Federal Government clients, migrating IT organizations into IT service delivery organizations in line with ITIL framework, and leading and executing successful infrastructure and software projects. Leverages exemplary leadership, organizational, and communication skills to provide sustainable solutions and maximize business objectives. Additional competencies from my resume: Organizing, directing, and managing contract O&M operations support functions and multifaceted, complex, and inter-related IT projects with combined scope of over 20,000 users and 400 sites in WAN ​/​ LAN environments. Managing teams of contract support personnel with diverse IT skill sets at multiple locations. Experience managing IT Service Desks for Federal Government customers. Maintaining and managing client interface at senior levels across multiple client organizations. Experience using, developing and improving ITSM systems Managed large scale device-as-a-service program for the US Census Bureau Overseeing and formulating project management support documents and plans and assisting federal managers, project managers, and ​/​ or project management support staff in coordinating formulation of documents ​/​ plans. Partnering with IT and process owners to develop processes, establish governance, and implement improvements to achieve NIST 800-171 compliance and prepare for CMMC audit and certification.