I’m a purpose-driven hospitality and marketing professional with over a decade of experience across sales, loyalty programs, and training. My passion lies in creating meaningful connections—whether that’s between a brand and its guests, or within teams striving to deliver excellent service. I’ve led regional loyalty initiatives, coached frontline teams, and crafted training and sales tools that empower people to perform with confidence and care. I bring a human-first approach to every project—grounded in empathy, clarity, and a deep understanding of what motivates both guests and staff. From boosting member engagement and hotel revenue to designing onboarding programs that support team development, I deliver solutions that balance performance goals with authentic service values. Services Offered: Loyalty & CRM strategy (IHG, RCI, Mastercard, INSEAD) Sales support: pitch decks, enablement tools, SOPs Guest-centric communications and campaign development Training content creation & workshop facilitation Onboarding & orientation program design Intern & career talk coordination CRM​/​email platforms: Salesforce, KEAP, Responsys Audit-ready documentation & service standards alignment Let’s work together to build experiences that not only drive business—but also build trust, care, and growth for the people behind them.