Highly analytical and globally experienced operations leader with expertise in customer engagement, operational excellence, and AI​/​ML implementation. I bring a strong background of managerial expertise having led teams across multiple regions including Americas, Europe, and the Middle East. With experience as Regional Operations Director and Head of Customer Engagement, I've successfully driven significant improvements in key performance metrics, including subscription churn reduction from 4.5% to 3% within 6 months through AI implementation and workforce excellence. I excel at guiding teams in implementing AI models, resulting in up to 50% reduction in operational expenses through optimized processes and automation. My diverse background includes entrepreneurial experience as a CEO and Co-Founder, giving me a holistic understanding of business operations from inception to scale. Combined with my academic foundation in Neuroscience, Biology, and Computer Science, I bring a unique analytical perspective to operational challenges. I'm available for consultations on operational excellence, customer engagement strategies, AI implementation for business optimization, and cross-functional team management.