I am an experienced IT Consultant and Support Engineer with over a decade in Information Technology, specializing in infrastructure management and technical project leadership. Currently, I work as a Support & Automation IT Engineer at CGI, focusing on automating user provisioning and resolving L3 incidents to ensure seamless operations. In parallel, I consult for AlphaSights, GLG, and Atheneum, providing insights on technology trends, digital transformation, and cybersecurity. My consultancy roles involve conducting workshops and advising on IT infrastructure and innovation strategies. With a Microsoft Azure Fundamentals certification, I stay updated with the latest in cloud computing and IT trends. My cross-cultural communication skills, enhanced by Japanese language studies at InterCultural Japanese Language School, allow me to navigate diverse environments effectively. Committed to continuous development, I embrace new opportunities for growth and learning in the ever-evolving IT landscape, working in both ITIL and AGILE methodologies.. My broad perspective and adaptability are key assets in delivering high-quality IT solutions and strategic guidance.