• ServiceNow Ticketing System • Technical IT support for Windows and Mac • Microsoft Endpoint Security (Anti-Virus) • Windows Server Administration • Active Directory (On-prem & MS Azure) • O365 (MS Teams, Outlook, Word, Excel, SharePoint etc) • Microsoft Intune • GPO • Managing Users’ print access on Print Server • System Center Operations Manager (SCOM) alert administration • SCCM device compliant and OS Patching • ICINGA • SFTP server (GlobalScape) • DNS, TCP​/​IP, VPN, VDI such as Citrix • HP, DELL & Hitachi servers case handling • PROD – environment downtime coordination • Ethernet • Enterprise Program SSO • Windows Server improvements • Documentation and reporting • Comprehensive VMware knowledge • PowerShell • SPP firmware patching • Security monitoring • Java (JRE8) deploymentruleset