Hello, I'm Franklin A.R.

Accomplished global business operations leader and customer experience strategist with over 18 years of cross-industry experience spanning luxury services​,​ e-commerce​,​ tech​,​ and education. With a proven record of driving revenue growth​,​ customer retention​,​ and operational excellence​,​ Franklin has led multicultural​,​ multilingual teams and executed large-scale B2C​,​ B2B​,​ and B2B2C strategies across Europe​,​ the Americas​,​ and the Middle East. As the former Global COO at Quintessentially group​,​ he oversaw their international expansion and cross-functional teams​,​ championing high-performance cultures and scalable systems. Franklin's career includes spearheading transformative customer success strategies at Sterlingbuild​,​ founding a digital agency supporting global clients​,​ and delivering luxury client experiences for brands like Gucci​,​ Audi​,​ and British Airways. A trilingual strategist with a creative foundation​,​ Franklin blends operational discipline with design thinking to innovate customer journeys​,​ elevate digital channels​,​ and deliver stakeholder value at every touchpoint