Accomplished global business operations leader and customer experience strategist with over 18 years of cross-industry experience spanning luxury services, e-commerce, tech, and education. With a proven record of driving revenue growth, customer retention, and operational excellence, Franklin has led multicultural, multilingual teams and executed large-scale B2C, B2B, and B2B2C strategies across Europe, the Americas, and the Middle East. As the former Global COO at Quintessentially group, he oversaw their international expansion and cross-functional teams, championing high-performance cultures and scalable systems. Franklin's career includes spearheading transformative customer success strategies at Sterlingbuild, founding a digital agency supporting global clients, and delivering luxury client experiences for brands like Gucci, Audi, and British Airways. A trilingual strategist with a creative foundation, Franklin blends operational discipline with design thinking to innovate customer journeys, elevate digital channels, and deliver stakeholder value at every touchpoint