Hello, I'm Carol Ann M.

Outcome-driven Global Strategy & Operations Executive with cross-functional experience required to lead transformational initiatives and steer enterprise change. Track record of scaling global subscription platform and information services businesses through organic growth​,​ new product development​,​ new service delivery models and acquisitions. Success optimizing operations for improved client outcomes and reduced level of effort and cost. • Service​/​Customer Success Strategy – Design and execute strategies for service delivery model innovation​,​ leading to higher client ROI​,​ improved customer experience​,​ increased customer success and stronger client retention. • Business Transformation & Human-Centric Change Management - Expertise in driving cross-functional programs across People​,​ Process​,​ AI​/​Technology​,​ Governance and GTM with high adoption rates. • Operations Management - Proven ability to translate strategic plans into operational plans in organizations ranging in size from $40M to $5 billion in revenues. Hands-on executive with experience in product development​,​ operating rhythm​,​ financial planning​,​ budgeting​/​P&L management​,​ offshoring​,​ process optimization and executive sales calls. • Stakeholder Management - Develop key goals and work with all stakeholders (business unit and functional leaders​,​ customers​,​ investors​,​ and partners) to ensure buy-in and collaboration on execution. • Corporate Development - Responsible for all aspects of Mergers & Acquisitions (sourcing​,​ valuation​,​ due diligence​,​