Outcome-driven Global Strategy & Operations Executive with cross-functional experience required to lead transformational initiatives and steer enterprise change. Track record of scaling global subscription platform and information services businesses through organic growth, new product development, new service delivery models and acquisitions. Success optimizing operations for improved client outcomes and reduced level of effort and cost. • Service​/​Customer Success Strategy – Design and execute strategies for service delivery model innovation, leading to higher client ROI, improved customer experience, increased customer success and stronger client retention. • Business Transformation & Human-Centric Change Management - Expertise in driving cross-functional programs across People, Process, AI​/​Technology, Governance and GTM with high adoption rates. • Operations Management - Proven ability to translate strategic plans into operational plans in organizations ranging in size from $40M to $5 billion in revenues. Hands-on executive with experience in product development, operating rhythm, financial planning, budgeting​/​P&L management, offshoring, process optimization and executive sales calls. • Stakeholder Management - Develop key goals and work with all stakeholders (business unit and functional leaders, customers, investors, and partners) to ensure buy-in and collaboration on execution. • Corporate Development - Responsible for all aspects of Mergers & Acquisitions (sourcing, valuation, due diligence,