Hello, I'm Sinead B.

With over 20 years of experience in customer service my mission is to build global customer support operations that deliver quality service and satisfaction to customers and partners. I have a proven track record of leading and managing teams​,​ projects​,​ and processes across various sectors and locations​,​ including online travel​,​ entertainment​,​ and medical manufacturing. I am a project manager and a process improvement expert​,​ with skills in Zendesk CRM​,​ business to business account management​,​ international shipment coordination​,​ and facility management. I am also adept at communicating and collaborating with senior level stakeholders​,​ both internally and externally. I value calibration​,​ transparency​,​ and authenticity in my work​,​ and I strive to foster an environment of belonging and development for my team and organization.