With over 20 years of experience in customer service my mission is to build global customer support operations that deliver quality service and satisfaction to customers and partners. I have a proven track record of leading and managing teams, projects, and processes across various sectors and locations, including online travel, entertainment, and medical manufacturing. I am a project manager and a process improvement expert, with skills in Zendesk CRM, business to business account management, international shipment coordination, and facility management. I am also adept at communicating and collaborating with senior level stakeholders, both internally and externally. I value calibration, transparency, and authenticity in my work, and I strive to foster an environment of belonging and development for my team and organization.