Hello, I'm Kevin G.
I'm a strategic operations executive with 18+ years of experience driving growth, optimizing performance, and leading cross-functional teams in fast-paced, high-impact environments. I specialize in helping businesses scale sustainably by aligning people, processes, and technology to deliver measurable results. Throughout my career, I’ve led transformational initiatives across customer experience, contact centers, supply chain, and corporate strategy—often in challenging or rapidly evolving business landscapes. I’m passionate about building cultures of accountability, improving operational visibility, and helping leadership teams execute with confidence. Whether it's turning around underperforming business units, managing enterprise-wide system implementations, or mentoring leadership talent, I bring a hands-on, data-driven, and people-first approach to every engagement.
Details
- Location
- Years of Relevant Experience15-20years
- Seniority LevelExecutive
- Highest Level of EducationDiploma
Current / Most Recent Job Title
President
Current / Most Recent Employment
The Systems Depot
Industry
Specific Jurisdictions That I'm Qualified In or Can Cover
Skills
Strategic Planning & Execution – Expertise in aligning operations with business goals to drive sustainable growth. Operational Optimization – Proven success in streamlining workflows, improving KPIs, and eliminating inefficiencies across departments. Leadership Development – Skilled at building high-performing teams, mentoring leaders, and fostering accountability-driven cultures. Customer Experience Strategy – Track record of improving CSAT, NPS, and retention through redesigned customer journeys and service operations. P&L and Budget Oversight – Deep experience managing multimillion-dollar budgets and driving cost-effective outcomes. Digital Transformation – Led enterprise CRM/telephony overhauls, embedded automation, and decision-making tools to scale operations. Post-Merger Integration – Led business unification strategies and operational continuity plans following acquisitions. Change Management – Strong background in guiding organizations through structural, cultural, and process change.
Areas of Professional Interest
I’m passionate about helping businesses navigate inflection points—whether they’re scaling rapidly, restructuring operations, or reimagining their customer experience. My areas of interest include operational strategy, team and culture development, process improvement, and technology adoption. I’m especially drawn to organizations looking to transform how they work—where data-driven decision-making, leadership accountability, and customer-centric thinking are embraced. I enjoy working alongside founders, CEOs, and executive teams to bring clarity, structure, and momentum to their vision.