I help organizations bring clarity, structure, and momentum to their most critical projects and product initiatives—especially where operations, logistics, and customer support intersect. With 18+ years of executive experience leading cross-functional initiatives, I specialize in translating strategic goals into actionable plans, aligning stakeholders, and driving execution that delivers measurable business outcomes. What I Offer: • End-to-end project leadership and delivery oversight • Product operations strategy and process development • Cross-functional stakeholder alignment and communication frameworks • Scalable implementation roadmaps for customer support, logistics, and CX • KPI design, reporting structures, and performance accountability • Change management and adoption planning for new systems and workflows If you're launching a new product, scaling a service model, or untangling complex operational challenges, I can help you move from idea to execution—efficiently, collaboratively, and with lasting impact.