Hello, I'm Herbert B.
Customer-centric professional with extensive experience in Service & Sales Management, digital transformation, and business performance while serving as an intermediary liaison between the company and customers. Repeated success leading global business units with established and emerging technologies to achieve maximum operational impacts with minimum resource expenditures. Expert at implementing technical systems, redesigning processes, and developing robust sales strategies. Stellar record of success in launching new products & services and assessing/ securing lucrative business opportunities. Strong background in staff development for services, sales & operations, initiating programs and supervision, and establishing, leading, and motivating high-performing teams committed to achieving collective goals and shared vision. Adept at cultivating partnerships and building lasting relationships across all business sectors. Specialized knowledge in driving service, sales & operations, client development and retention, and identifying and developing sound solutions to consistently transform business and improve profitability. Articulate and bilingual communicator with remarkable proficiency in German and English.
Details
- Location
- Years of Relevant Experience20+ years
- Seniority LevelC-Suite
- Highest Level of EducationMasters
Current / Most Recent Job Title
Chief Operating Officer Member of the Supervisory Board @ETEK International Adivsior at ProMetronics (AI Startup)
Current / Most Recent Employment
Freelancer
Industry
Specific Jurisdictions That I'm Qualified In or Can Cover
Professional Membership / Certification
Herbert holds an Executive MBA from the SMA (Sales Manager Academy Vienna) in Austria. He is also a Certified Service Manager by the KVD Germany (Service Professionals Association) and has a state-certified Technician Degree in Electronics from the Technical Academy Mönchengladbach. Member of the International Service School (ISS) advisory board. Safe Agile Certification (4.5) Several IT and IT Services -related certifications
Skills
Areas of Expertise • Service Management • Sales Management • Operations Management • Strategic Planning & Budgeting • IT-Strategy, -Organisation, -Governance, IT Performance Management • Revenue Growth & Profit Increase • Digital Transformation • Business Development • GTM & Solutions Management • Forecasting & Detail Reviews • Marketing Management • Merger & Acquisition • Full-Service Management (ITIL) • Full Life-cycle Project Management (PMO) • ITSM Management (ISO) • Application Landscape Modernization and Cloud-Migration Salesforce Management • Safe Agile certificate • SAP Cloud S4 & C4 Solutions • Artificial Intelligence • SPIN • Winning complex sales • Target account selling • Customer Satisfaction & Retention • Relationship Building • Stakeholders Engagement • Cross-Team Collaboration • People Development • Culture Development • Managing Diversity within Teams • Change Management • Sustainability • Restructuring and Cost Management
Areas of Professional Interest
Business: Artificial Intelligence Quantum Computing Privat: Soccor & Tennis (active) Reading