Hello, I'm Sara S.
As an experienced customer relations professional, I have a strong background in both B2B and B2C interactions, contract negotiations, and issue resolution. At Klarna, I worked in a fully remote setup and my daily tasks included: investigating irregularities, correcting payment errors, processing refunds and write-offs, and ensuring accurate financial records. I collaborated with debt management agencies, providing them with clear and accurate information, and worked with international teams to resolve issues efficiently. Previously, as a Store Manager at PC Systems, I handled both business and individual client accounts, negotiating deals, managing contracts, and ensuring customer satisfaction. This role strengthened my ability to build and maintain long-term relationships.
Details
- LocationSweden
- Years of Relevant Experience6-10 years
- Seniority LevelMid-Senior level
- Highest Level of EducationDegree
- How Did You Hear About HumiintLinkedin
Current / Most Recent Job Title
Customer Support Specialist
Current / Most Recent Employment
Customer Support Specialist at Klarna
Industry
- Administrative and Support Services
- Consumer Services
Specific Jurisdictions That I'm Qualified In or Can Cover
Language(s)
- English, United States
- English, United Kingdom
- Spanish, Mexico
- Swedish, Sweden
Skills
Microsoft Office - Advanced Adobe Suit - Proficient Freshdesk - Proficient Jira - Intermediate Notion - Intermediate Canva - Intermediate Corel Draw - Beginner English - Native or Bilingual Proficiency Serbian/Croatian - Native or Bilingual Proficiency Swedish - Advanced Spanish - Intermediate level
Areas of Professional Interest
Customer Success & Experience, E-commerce Operations, Digital Process Improvement, Data Analysis & Reporting, Merchant Support & B2B Relations, Issue Resolution & Escalation Management, CRM & Workflow Systems (e.g., Jira, Zendesk, Notion), Fintech & Tech-Driven Services, Onboarding & Client Support