As an experienced customer relations professional, I have a strong background in both B2B and B2C interactions, contract negotiations, and issue resolution. At Klarna, I worked in a fully remote setup and my daily tasks included: investigating irregularities, correcting payment errors, processing refunds and write-offs, and ensuring accurate financial records. I collaborated with debt management agencies, providing them with clear and accurate information, and worked with international teams to resolve issues efficiently. Previously, as a Store Manager at PC Systems, I handled both business and individual client accounts, negotiating deals, managing contracts, and ensuring customer satisfaction. This role strengthened my ability to build and maintain long-term relationships.